Return Policy

7-Day Return Window

We accept returns within 7 days from the date of delivery. Items must be unused, in original condition, and in original packaging with all accessories and documentation included.

How to Initiate a Return

1. Email [email protected] within 7 days of delivery with your order number and reason for return.
2. We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Pack the item securely in its original packaging with the RMA number clearly marked on the outside.
4. Use only the authorized return address supplied with your RMA. Do not ship returns to the public business address unless support confirms it in writing.

Return Eligibility

Eligible Items

• Unused tools in original packaging.
• Unopened maintenance kits and bundles.
• Storage products with tags attached.
• Defective or damaged items (see below).

Non-Returnable Items

• Items showing signs of use, modification, or damage caused by the customer.
• Items returned after the 7-day window.
• Final sale or clearance items.
• Gift cards.
• Opened cleaning chemicals or lubricants.
• Custom or personalized items.

Defective or Damaged Items

If you receive a defective or damaged item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

Return Shipping Costs

• Defective/damaged items: We cover return shipping.
• Buyer's remorse: Customer is responsible for return shipping costs.
• Wrong item received: We cover return shipping and send the correct item.

We recommend using a trackable shipping method for returns. We are not responsible for items lost in transit.

Return Processing

• Once we receive your return, we will inspect it within 2-3 business days.
• If approved, a refund will be processed within 5-7 business days to the original payment method.
• You will receive an email confirmation when the refund is processed.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Contact

Email: [email protected]